A-Bike from Hong Kong

by **Amuro Lee** on Sat Dec 04, 2010 2:59 am

AJ3P wrote:Dear Amuro,

May I know the last status for this shop? Is it still receiving many complaint or not because that's the only online shop I can found in Asia (FYI, I'm in Indonesia)

Regards,
AJ

Hi AJ,

As the online shop is now run by MHM, the local distributor of A-bike here in Hong Kong, instead of the notorious Noble Hall, I haven't seen such complaints here for a long time.

If you still worry about it, I think you can email them for asking for the details before you really buy the product from the online shop. :wink:

Best regards,
Amuro

by **AJ3P** on Sat Dec 04, 2010 12:20 am

Dear Amuro,

May I know the last status for this shop? Is it still receiving many complaint or not because that's the only online shop I can found in Asia (FYI, I'm in Indonesia)

Regards,
AJ

Amuro Lee wrote:Here is the e-mail reply from the management of MHM:

Subject: RE: A lot of bad comments about the service of http://www.abike-shop.com
Date: Thu, 19 Apr 2007 11:17:23 +0800
From: "Lewis" <mhm@xxxxxxxx.hk>
To: "'Amuro Lee'" <amurolee@xxxxxx.com>
CC: <mhm@mhm.biz.com.hk>, "'Jason Lee'" <jason@innovation-outlet.com>

The http://www.abike-shop.com website has been revived and back in operation, sorry for the disappointment since Noble Hall has undergone much management change during the last couple of months. Thank you for your understanding and continuing support. We will try our best to improve the service.

Yours truly,
Customer Service

-----Original Message-----
From: Amuro Lee [mailto:amurolee@hkstar.com]
Sent: Thursday, April 19, 2007 1:30 AM
To: Lewis
Subject: A lot of bad comments about the service of http://www.abike-shop.com

There're a lot of bad comments about the service of http://www.abike-shop.com
here:
viewtopic.php?t=54

by **Amuro Lee** on Thu Apr 19, 2007 3:34 am

Here is the e-mail reply from the management of MHM:

Subject: RE: A lot of bad comments about the service of www.abike-shop.com
Date: Thu, 19 Apr 2007 11:17:23 +0800
From: "Lewis" <mhm@xxxxxxxx.hk>
To: "'Amuro Lee'" <amurolee@xxxxxx.com>
CC: <mhm@mhm.biz.com.hk>, "'Jason Lee'" <jason@innovation-outlet.com>

The www.abike-shop.com website has been revived and back in operation, sorry for the disappointment since Noble Hall has undergone much management change during the last couple of months. Thank you for your understanding and continuing support. We will try our best to improve the service.

Yours truly,
Customer Service

-----Original Message-----
From: Amuro Lee [mailto:amurolee@hkstar.com]
Sent: Thursday, April 19, 2007 1:30 AM
To: Lewis
Subject: A lot of bad comments about the service of www.abike-shop.com

There're a lot of bad comments about the service of www.abike-shop.com
here:
http://www.abikecentral.com/forum/viewtopic.php?t=54

by **greenbiker** on Mon Apr 02, 2007 1:13 pm

JJ

I share your problem. The freewheel for the front crank does break. newcross pasted a picture in the posting about my troubles. I pulled the gear apart and repacked the bearings, there are also suggestions for replacing the A-Bike freewheel with one from another supplier.

A-Bike should simply replace the bike (which is what they did for me) With my little episode, the front freewheel, the centre cog, the axle on the housing and the front chain all broke. I suspect your situation may not be too different since the amount of torque on these parts are extreme and once allignment goes then there is very little support for the parts to operate without damage.

Good service makes a good company and as A-Bike ambassadors as well as real world testers A-Bike simply needs to support us. Which they do!

John

by JJ on Sun Apr 01, 2007 8:28 pm

I finally got a package from HK Noble Hall.
But unfortunaltely, after having waited for 18 days, what I got from Jason, the man at the shop, was a wrong part.
I ordered a front gear assembly with a clear picture of the part as well as a picture of my broken one. It is quite apparent that everyone comprehends what is needed to be replaced. But he sent me a middle gear, which now mine seems to be working good. (I know the middle gear is very fragile and there some users suffering from it.)
Now my A-bike has been totally broken. The front gear was broke down and the cranks move back and forth with wheels moving back and forth accordingly. I need to wide-open my legs when I run down a slope, during when the cranks are automatically go running without my pedaling! Picking up the pedals when the slope is getting flat is just tricky and dangerous. Otherwise I have to keep pedals turning round while I want to go any farther. What a nice bike!!! :lol:

I can run my A-bike backwards too now!!!

by JJ on Tue Mar 20, 2007 9:07 am

Not yet. Just sent my second message to Noble Hall.
It is now 8 days without any response...

by **Amuro Lee** on Sat Mar 17, 2007 5:44 pm

JJ wrote:FYI, this is a part of the customer service policy of the shop:

Code: Select all
Contact US Please send email to Customer Service Center to contact us. Our Customers Service representatives will make every effort to respond to your email within 24 hours.

Every report on a Japanese BBS says there is no response within a couple of days.
I have now waited for 6 days without any contact from them by now.
This shop is really irresponsible indeed.

I'm sorry to hear about that.
Have you tried sending an e-mail to MHM instead of Noble Hall?

by JJ on Sat Mar 17, 2007 4:31 pm

FYI, this is a part of the customer service policy of the shop:

Code: Select all: Contact US Please send email to Customer Service Center to contact us. Our Customers Service representatives will make every effort to respond to your email within 24 hours.

Every report on a Japanese BBS says there is no response within a couple of days.
I have now waited for 6 days without any contact from them by now. :evil:

This shop is really irresponsible indeed.

by **Amuro Lee** on Sat Mar 17, 2007 3:37 am

JJ wrote:At the time of my post, it was closed for sure.

I know. I've just told you that it's back again.

by JJ on Fri Mar 16, 2007 4:32 pm

I confirmed it is back to normal now.
(At the time of my post, it was closed for sure.)

by **Amuro Lee** on Mon Mar 12, 2007 8:11 am

JJ wrote:The web is now gone...
http://www.abike-shop.com/
http://www2.abike-shop.com/
https://www2.abike-shop.com/

Can we still buy from them?

It's here again...

by JJ on Sun Mar 11, 2007 8:09 am

The web is now gone...

http://www.abike-shop.com/
http://www2.abike-shop.com/
https://www2.abike-shop.com/

Can we still buy from them?

by **thatsme** on Tue Jan 23, 2007 1:09 am

JJ wrote:Another shocking news from the HK shop, which is still on Christams sale, has come in!

Accorging to a report, the shop owner told the following things:
1) a distributor in Japan which has no relationship to the shop finally got the exclusive import and sales contract of A-bike in Japan.
2) because of this, the HK shop has no right to sell A-bike in Japan. Therefore the plan of the HK shop to establish service hotline and repair centers in Japan is no longer possible.
3) the HK shop still tries its best to keep the quality of service as is.
4) the retail price in Japan set by the distributor would be around $90,000.

My analysis:
1) has been expected for a long time, because there would be a plan to sell A-bike in Japan from this month even back in the last summer.
2) this is quite natural, if the statement is true. The reporter doubts that it is merely an excuse for the HK shop to escape from its obligations to launch such network over in Japan, suggesting that the distributor is, on the contrary, closely related to the HK shop.
3) this is quite natural and is not worth commenting.
4) must be a mistake. The reporter thinks so too. We assume that the HK shop owner mistook dollar to yen. The correct retail price would be around 90,000 yen, yet too expensive though. Personally, I think some of the Japanese will buy at this high price because they are so rich!!!

JJ

that is nto a good news at all, whatever way it goes.
which it means, i have to hurry up to purchase the abike from honk hong.
thanks.

by JJ on Sun Jan 21, 2007 6:18 am

Another shocking news from the HK shop, which is still on Christams sale, has come in!

Accorging to a report, the shop owner told the following things:
1) a distributor in Japan which has no relationship to the shop finally got the exclusive import and sales contract of A-bike in Japan.
2) because of this, the HK shop has no right to sell A-bike in Japan. Therefore the plan of the HK shop to establish service hotline and repair centers in Japan is no longer possible.
3) the HK shop still tries its best to keep the quality of service as is.
4) the retail price in Japan set by the distributor would be around $90,000.

My analysis:
1) has been expected for a long time, because there would be a plan to sell A-bike in Japan from this month even back in the last summer.
2) this is quite natural, if the statement is true. The reporter doubts that it is merely an excuse for the HK shop to escape from its obligations to launch such network over in Japan, suggesting that the distributor is, on the contrary, closely related to the HK shop.
3) this is quite natural and is not worth commenting.
4) must be a mistake. The reporter thinks so too. We assume that the HK shop owner mistook dollar to yen. The correct retail price would be around 90,000 yen, yet too expensive though. Personally, I think some of the Japanese will buy at this high price because they are so rich!!!

JJ

by **thatsme** on Wed Jan 10, 2007 3:46 am

Amuro Lee wrote:
thatsme wrote:hi,
i sent an e mail to city super, last week, no reply at the moment.
as for the mhm, i am still confused.
thanks for your help though.

You're welcome.
I hope that the information can help you.

hi, here is the reply from city super.
very kind i should say.

Thanks thatsme for supporting city'super! I too wish I could sell to you directly.
Yes, the price from HK is cheapest and very competitive, they expect a lot of overseas order through this site.
Yes, they don't have a phone number on the web site, you can email them for enquiry and should be answered within 24 hours. If you encounter problem, pls email me and I'll ask the company to contact you immediately.

The signature of my email says Japan Buying Office with the address at Meguro. We are sorry that the Japan office is helping us to source Japanese products and sell in Hong Kong and Taiwan, there is no function to export items from HK to Japan. So the only way is to order to the HK web site I gave you. Let me know if you need help again.

Thanks.

--------------------------------------------------------------------------------

Patrick Ng, Buyer, Stationery and Moving Departments, Citysuper Limited Contact Me at:
Tel: (852) 2306-3893, (852) 91010400; Email: patrick.ng@citysuper.com.hk
Address: Suites 1702-3 World Finance Centre, South Tower
17 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
Japan Buying Office
T-2000, 2F, 1-11-29
Mita Meguroku, Tokyo, Japan
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A-Bike from Hong Kong

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